FAQ (Frequently Asked Questions)
All our prices quoted are in AUD $ (Australian Dollars) and includes 10% GST and other charges.
SHIPPING IS FREE ON ALL PRODUCTS IN AUSTRALIA
We ship worldwide by air and sea.
For Australian shipping we use courier service, which comes with tracking and signature on receiving end.
and we also use Australia Post.
For postage outside Australia please contact us for a quote.
we ship to any country in the world. (please ask us for a quote on postage cost outside Australia)
Payment types accepted.
we accept payment made via paypal and all major credit cards.
we can accept orders via telephone, call us on 0432 460 316 or 03 59752852
International buyers must pay via Paypal.
You can also use bank deposit (please contact us for this method to be arranged)
Returns / Exchange
Handmade Afghani rugs, must be notified within 3 days of receiving your item about your intention of returning the item.
Item must be returned within 7 days of notifying us.
Item must be returned in a clean and unused condition and packed properly to avoid damage in transit.
once item returned we can issue full refund or you can use your money as credit and purchase something from our physical shop or online store.
Postage costs for the return or exchange items are at the purchaser’s expense.
best option of contacting us is email and we will respond within 24 hours. please find all our contact detail in the Contact Us page.
General questions answered.
Do you wash and repair rugs?
Yes we wash and repair and restore all types of rugs. (including antique rugs) please bring it to our Mornington store for a quick quote, if heavy or not possible to bring to us, please call us to make an appointment to view it at your home.
I like one or more rugs of yours, but not sure how it will look in my home?
That is absolutely fine, and it is one of the most common dilemma of buying a handmade rug as it will last forever and it is an investment. We can bring them to your home for a free trial to have a look at how it will go with your decor. conditions apply of your location, please email us and we can advise of the possibility.